Chicago, IL – The Better Business Bureau is warning businesses to beware of a new e-mail that pretends to be from the Better Business Bureau about a complaint filed against the company. The e-mail first came to the BBB’s attention on April 12, 2010.Â
Â “This is not the first time that the Better Business Bureau name and logo identification have been used in an attempt to impersonate our organization and legitimize a message, which in fact is a phishing attempt to have people disclose personal information or transmit a potentially harmful virus,” saidÂ Steve J. Bernas president & CEO of the Better Business Bureau serving Chicago & Northern Illinois.
Â Bernas noted that while there have been two reports of companies in northern Illinois receiving such messages, he encourages all companies to be watchful.
The bogus e-mail that the BBB is warning businesses about claims that the receiving company did not respond to a complaint filed by a Kathleen Hicks (however other names may be used) and includes links to pages at www.wa-bbb.org and www.nb-bbb.org where the business can supposedly review the complaint.
Because the message is fraudulent, the BBB advises any business that receives this e-mail to take the following steps:
Do not click on any links or reply to the message,
Completely delete the message from your inbox, and
Run a full virus scan on your computer if you did click on any links.
If you receive an e-mail from the Better Business Bureau about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact your local BBB directly at http://chicago.bbb.org.