Soap Box Rants
A Weekly Column to CopyLine Magazine
By Pamela Bratcher-McMillan
President, Chair & CEO, of PETAL et al.
You can tell a lot about a person from their hand shake. And believe me, you hear that same rhetoric a lot coming from speakers and attendees at various seminars and workshops. And admittedly, I attend a lot of business seminars and workshops.
A handshake is something that many concentrate on to try and perfect, because guess what folks? That limp handshake or the one where you press your fingers in the palm of someoneâ€™s hand to avoid palm contact can be your deal killer. One comes across as Iâ€™m barely interested and the other says, I need to keep some distance. Letâ€™s start with the limp handshake. Maybe you are interested, but just tired. How about a light squeeze and smile to remedy that?Â The fingers in the palmâ€¦not very nice at all. I am more concerned with a personâ€™s fingertips coming in contact with my palm, than their palm. Itâ€™s probably more likely there are germs being transmitted there than with a palm shake.
Secondly, whatâ€™s with the restaurant royalty syndrome? I can tell a lot about a person while dining with them as I observe (and I am observing) how they treat the wait staff. They are not your personal help staff. They are there to serve and satisfy many while serving up the food and drinks. They are not drones. They are people with feelings, too. When they serve you with a smile, they should receive one back from you. As for the waiters and waitresses, you should do the same. If you donâ€™t, there shouldnâ€™t be a surprise when you donâ€™t see a tip on the table. Right. It is not law that you have to be tipped. Donâ€™t assume teenagers or young people will not tip you and give them substandard service. Why ruin their lunch or dinner?
Oh, and to the retail clerk or grocery checkout person, it wouldnâ€™t hurt you to smile while you are folding those clothes and placing them in a shopping bag. That person standing there that you may be wondering how they found the money to make that purchase is keeping you in a job. Thatâ€™s right. Their money counts tooâ€¦so give them a smile.
Pamela Bratcher-McMillan is a technology Expert and President, Chair & CEO, of PETAL et al.
This article was first published on 6/14/13.