Warning: StubHub e-mail scam making way around the Internet
(A Message from the Better Business Bureau)Â
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Warning: StubHub Email Scam Making Way Around The Internet
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Chicago, IL – Many consumers have reported being hit by an email scam this morning, appearing to be from StubHub (it isn’t) saying it is charging consumer’s credit cards in excess of $2,700 to pay for tickets to a boxing match in Las Vegas, Nevada. The Better Business Bureau (BBB) warns anyone with a StubHub account (and even some who don’t) to use caution with their email accounts.
StubHub has issued the following statement via its website. “We are aware that some people have received an email regarding order number 47223311, which they did not place. The email is a phishing email, and was NOT sent by StubHub or any affiliate. Your credit cards have not been charged. Please DO NOT click on any link in the email. If you have logged in to your account via one of the links in the email, you should log into your StubHub account immediately (www.stubhub.com/account) to change your StubHub password. If you have not clicked on any of the links contained in the email, you can safely delete it.”
According to StubHub, the following are precautions consumers can take:
- If you receive the scam email, DON’T login. It may steal your passwords and then give thieves access to your StubHub account where valid credit card info may be stored.
- Change your password if you have an account at StubHub – right away. Go directly to the StubHub site to do that, not through an email.
- Send a copy of the scam email you receive to safety@stubhub.com so they can investigate.
“Consumers should always investigate emails they receive that claim they are going to be charged for goods and/or services,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and northern Illinois. “Go directly to the company for information and never enter your personal information including passwords and billing information as it may be a scam.”
The BBB offers the following tips to staying safe when shopping or doing business online:
- Change passwords periodically. Ensure online accounts are kept private by periodically changing passwords, make passwords unique so they cannot be easily guessed by a scammer.
- Do not give away personal information online. If led to an unfamiliar website, do not give away any personal information. This includes: Social Security number, banking information, passwords, birthday, etc.
- Update virus protection and security software. Verify all anti-spyware, anti-malware, and security software and mechanisms are robust and up-to-date on the computer. Also, implement a process to periodically confirm they remain up-to-date. Security patches are often available via automatic updates.
- Monitor your statements. Keep a close eye out for suspicious charges on the itemized breakdown of accounts. Through a financial institution, you may also sign up for alerts to notify you when certain types of transactions occur.
- Report fraud immediately. Share any fraudulent activity with your bank as soon as you discover it. Consumer protections for debit and credit cards vary but largely depend on when the fraudulent activity is reported.
Check and report scams with your BBB’s Scam Source resource at www.chicago.bbb.org/scam-source
Anyone who receives scam email can report the email to the Internet Crime Complaint Center at www.ic3.gov
