Better Business Bureau sees major spike in consumer contacts

 

CHICAGO, IL –The Better Business Bureau (BBB) serving Chicago and Northern Illinois reports a 51-percent increase in the number of people contacting the BBB in 2010, topping 13 million people.

 

“The Chicago BBB continues its growth as a significant resource for consumers who are following our advice to review a business before signing a contract or making a purchase,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “More and more people are using our database as shown by over 12.3 million internet visits alone to the Chicago BBB.”

 

By utilizing the BBB’s resources consumers have reduced the need to file a complaint; that number was down 8.7-percent.

 

Bernas added, “One reason for the varied increases is the intensive educational campaign the BBB has sponsored using billboards, print and online advertising, speakers and publicity.”

 

Last year the 10 most asked about businesses in northern Illinois were: Roofing Contractors, Contractors-General, Construction & Remodeling Services, Attorneys, Heating & Air Conditioning, New Car Dealers, Movers, Insurance Companies, Windows-Installation & Service and Financial Services.

 

Consumers seeking Free BBB Business Reviews can visit, www.bbb.org