DOWNERS GROVE, IL â€“ The Illinois Tollway launched a new feature on its frequently used website giving users the ability to view select information regarding the Tollway system and I-PASS not only in English, but also in seven other languages.
Using the feature, viewers can with the click of a mouse translate the Tollwayâ€™s home page into Arabic, Chinese, French, Japanese, Korean, Polish and Spanish. The website then offers in the language chosen by the viewer details about the Tollway that include roadway conditions, upcoming construction projects, locations of oases, as well as information about paying missed tolls, doing business with the agency and recent actions by the Tollway Board of Directors.
The website, www.illinoistollway.com, drew 11.9 million visits in 2013 â€“ or nearly 33,000 visits daily â€“ and is the preferred method for customers to communicate with the Tollway.Â A survey last year found nearly 72 percent of respondents preferred to receive information about the Tollway online.
â€œWe are committed to providing every bit of information we can to all of our customers, and that includes giving them the ability to translate these important details into other languages,â€ said Illinois Tollway Executive Director Kristi Lafleur. â€œWe want to communicate directly with our customers, no matter what language they speak.â€
The languages selected are those most commonly spoken by residents in the 12-county area of Northern Illinois served by the Tollway, according to U.S. Census data.Â Previously, the Tollwayâ€™s website provided limited information online in Spanish.
Visitors to the Tollwayâ€™s website will find a drop-down box labeled â€œSelect Languageâ€ in the top middle of every page. Users can click on one of the seven languages offered and the page then appears in the selected language.
Translations of the Illinois Tollway’s website are provided as a courtesy and are made through an automated and computerized process powered by Google Translate, a free translation service. Computerized translations are an approximation of the website’s original content.
Online services that include transferring funds into I-PASS accounts and using credit cards to pay missed tolls will continue to be offered only in English.
About the Illinois Tollway
The Illinois Tollway is a user-fee system that receives no state or federal funds for maintenance and operations. The agency maintains and operates 286 miles of interstate tollways in 12 counties in Northern Illinois, including the Reagan Memorial Tollway (I-88), the Veterans Memorial Tollway (I-355), the Jane Addams Memorial Tollway (I-90) and the Tri-State Tollway (I-94/I-294/I-80).