20
April , 2018
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CHICAGO, IL – The Better Business Bureau (BBB) serving Chicago and Northern Illinois is warning consumers about J.H. Carpentry, a carpentry and remodeling business, located in Joliet, IL.

During the past three years, the BBB has received eight complaints of which seven complaints allege money was paid and work not completed.  Several consumers state that they were unable to contact the company to obtain a refund, and those promised a refund have not received it. This business has an “F” rating at the current time.

Two other BBB Business Reviews, for Decks-N-More in Plainfield, IL, and Speedy Construction in Terre Haute, Ind., show similar complaints and indicate the same owner’s name of Joseph Hisel, as J.H. Carpentry.

“What is most disturbing about the complaints involving J.H. Carpentry is not only the number of them, but also their pattern,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois.  “In seven complaints, consumers have paid money to the contractor and work has not been completed.  In addition, most have not even been able to contact the company for a refund.”

Tom K. of Joliet, IL is one of the consumers who complained about J.H. Carpentry. “My contract with him was for a $15,000 basement build-out which was supposed to be done in 6 weeks,” he said. “I gave him $6500 down and he did the rough framing and started the plumbing. Then I got a bunch of texts with excuses from his wife with different delays and excuses.  He is unwilling to complete the work and I want my money back.”

“We recommend that before consumers use any type of business or service they check out the company with the BBB at www.bbb.org” explained Bernas. There have been a total of 456 inquiries about this business within the last 3 years, the BBB standard verify period.

The BBB offers the following tips when working with remodeling contractors:


  • Length of time in business.  While new companies may offer lower costs, the length of time a business has been operating is one of the indicators of the quality of work, satisfaction of customers, and stability in the community.
  • Consumer references. Always ask for and check out references for previous work that is similar to what you want done.
  • Written contract. Carefully review a written contract before signing.  Have all work you want done specifically stated in the contract.
  • Payment arrangements.  Consumers should know ahead of time how they will make their payments, and have the payment agreement stated in the contract.
  • Check that all work was accomplished as agreed. Once the contractor says work is completed, you should compare it to the scope of work specified in the contract.  Also, make a specific list of anything that remains to be accomplished before a final payment.
  • Look up the company’s reputation and rating. Before signing any contract look at the free Business Reviews at www.bbb.org.
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