February , 2019

Email This Post Email This Post

(From the Better Business Bureau)



CHICAGO, IL – With today’s technology, cell phone users can surf the web, receive emails and watch movies on smart phones. When traveling abroad, many users fail to recognize their data plan is constantly in use, even when they think their phone isn’t. The Better Business Bureau serving Chicago and Northern Illinois (BBB) encourages those going abroad to take steps in preventing unnecessary charges.


In the past 12 months, the BBB received almost 747 complaints against the cell phone industry, many of those were from customers who were unaware their phone or other mobile device was still in use as they traveled outside their coverage area.  


“Vacationers often rack up more expenses than initially planned when traveling,” said Steve J. Bernas, president and CEO of the Better Business Bureau serving Chicago and northern Illinois. “It’s important to make sure you aren’t paying extra for a cell phone not being used.”

“Roaming” is the term that describes a wireless phone’s ability to make and receive calls outside the designated coverage area under your service plan. Before traveling abroad or out of your coverage area, consumers should be proactive and contact their provider for specific details regarding their individual data plan.

The BBB advises consumers to do the following with their cell phone and cell phone provider in preparation for a trip abroad:

  • Turn off your phone. If you don’t need your phone and don’t plan to use it while traveling abroad, turn it off. Another option is to rent or buy an international cell phone. Many rental plans offer services that work in several countries and may provide free incoming calls.
  • Contact your cell phone provider. Cell phone users generally know not to make calls or send text messages while out of their coverage area or abroad. For the occasional traveler it may be worth looking into an international add-on plan. Your cell phone carrier can provide specific tips that cater to the roaming needs of your individual cell phone and data plan.
  • Invest in a prepaid SIM card. For frequent, chatty travelers or long-term travelers consider investing in a prepaid SIM card. With access to a local phone number, vacationers will be able to make phone calls at the country’s local rate.
  • Check with your BBB. Travelers should always check with your BBB before choosing an international service provider at www.bbb.org


For more information on finding businesses and consumer tips you can trust, visit www.bbb.org or www.facebook.com/bbbchicago


You can leave a response, or trackback from your own site.

Leave a Reply

You must be logged in to post a comment.

Recent Comments

Welcome to CopyLine Magazine! The first issue of CopyLine Magazine was published in November, 1990, by Editor & Publisher Juanita Bratcher. CopyLine’s main focus is on the political arena – to inform our readers and analyze many of the pressing issues of the day - controversial or otherwise. Our objectives are clear – to keep you abreast of political happenings and maneuvering in the political arena, by reporting and providing provocative commentaries on various issues. For more about CopyLine Magazine, CopyLine Blog, and CopyLine Television/Video, please visit juanitabratcher.com, copylinemagazine.com, and oneononetelevision.com. Bratcher has been a News/Reporter, Author, Publisher, and Journalist for 33 years. She is the author of six books, including “Harold: The Making of a Big City Mayor” (Harold Washington), Chicago’s first African-American mayor; and “Beyond the Boardroom: Empowering a New Generation of Leaders,” about John Herman Stroger, Jr., the first African-American elected President of the Cook County Board. Bratcher is also a Poet/Songwriter, with 17 records – produced by HillTop Records of Hollywood, California. Juanita Bratcher Publisher

Recent Posts