ETSB enhances 9-1-1 response capabilities with Smart911

Smart911 is free for citizens and allows them to enter safety information online that is automatically displayed to 9-1-1 operators during an emergency
DuPage County, IL – The Du Page Emergency Telephone Service Board (Du Page ETSB) 9-1-1 announced the launch of Smart 911 for use in Du Page County.
Smart 911 allows citizens to enter information online that they want to have delivered automatically to the     9-1-1 dispatchers in the event any participant dials 9-1-1. The additional data provided is far more extensive than what is typically available to 9-1-1 dispatchers and helps to improve results when rendering aid to 9-1-1 callers.
Since that launch 16,000 citizens have registered to use this system.  Approximately 2000 9-1-1 calls have been received by DuPage Public Safety Answering Points (PSAPs) in that time. 
The DuPage ETSB has worked with Rave Mobile Safety, the creator of the software, to develop special public safety campaigns for Fire Prevention Week and Halloween Safety.  In addition, Rave Mobile Safety has worked with special interests groups within Du Page County to assist with registrations for their target markets. 
“Smart 911 strengthens and expands our current 911 service by providing us with critical information about callers, while enhancing our ability to locate and communicate with them. This will help us provide more information to 9-1-1 call takers, as well as first responders before they arrive on the scene,” said DuPage ETSB Chairman Patrick O’Shea. “Knowing why a victim is unable to speak, providing EMS with information about medical conditions, being able to supply a photo of a lost child immediately, will help us to better serve our citizens and save lives.”
“We are excited to add Du Page County to the rapidly growing list of leading emergency communication centers across the nation that support Smart 911,” said Todd Piett, Chief Product Officer at Rave Mobile Safety.  “The Du Page ETSB team is exceptional, and we look forward to working with them.”
Smart 911 provides citizens with the ability to enter information that they want to make available to 9-1-1 call takers through a secure web site at
Information can include children’s photos, medical conditions, home addresses of mobile phone callers, disabilities, senior citizen special needs or other rescue-related information. Smart 911 then delivers this information automatically with any 9-1-1 call to the call taker’s work station at participating Public Safety Answering Points (PSAPs).
The service, which is free to citizens, enhances response and supports improved incident outcomes, by providing responders with critical additional information. It also supports citizen demand for the ability to easily provide and manage special needs data.   Participants can register cellular and smart phones as well as land line telephones. 
Pat O’Shea, Chairman of the ETSB  called upon the public to join him in implementing the new Smart911 service recently. “We strongly encourage those who live, work and visit Du Page County to register for this free service.  The information provided remains completely confidential and is only available to emergency responders during a 9-1-1 call. The information provided can help save lives.”  
This service is free to all citizens and is available nationally where ever Smart911 is in use.  The cost for this software is paid for using 9-1-1 surcharge revenue.  As a Charter 50 client, Du Page ETSB realizes a 50 percent savings annually or $140,000.00. 
About Du Page ETSB E911 Public Safety Answering Points [Communication Centers]
Du Page ETSB E911 has multiple Public Safety Answering Point [PSAPSs] locations to receive 9-1-1 emergency and non-emergency calls within the county.  The 12 centers dispatch throughout DuPage county including:
Addison Consolidated Dispatch Center serving Addison and Bensenville Police Departments
Bloomingdale PSAP
Bloomingdale Fire Protection District PSAP
Downers Grove/Westmont PSAP serving Westmont and Downers Grove Police and Fire
Du Page Public Safety Communications [DU-COMM] serving 34 DuPage public safety agencies
Du Page Sheriff’s Office Wireless PSAP
Glendale Heights PSAP
Itasca PSAP
Oak Brook PSAP
Tri-State Fire Protection PSAP
Wood Dale PSAP
Du Page ETSB PSAPs handle over 900,000  9-1-1 calls for service each year.  Approximately 650,000 of these calls are from wireless devices.   
Du Page ETSB E911 and serves a resident population of over 1 million and a service delivery area of 333 square miles.  PSAP Communications Center personnel are committed to excellence in the delivery of those services while treating people with dignity and respect.

About Rave Mobile Safety


Rave Mobile Safety ( is a leading provider of software safety solutions. Rave designs, sells and supports a suite of safety applications including Smart911 for more effective 9-1-1 responses.
For Additional Information, please contact:
DuPage ETSB Chairman Patrick O’Shea at 630-234-4888
DuPage ETSB Executive Director Linda Zerwin 630-878-2509