March , 2019

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(Message from the Better Business Bureau)



CHICAGO, ILWith the heat index reaching over 100 degrees this week, there is no worse time for your air conditioner to go on the fritz. Rushing to find someone to make repairs or replace your air conditioning unit can lead to consumers getting burned. The Better Business Bureau (BBB) is warning consumers to be especially cautious of air conditioning scams.

In the last 12 months, there have been 403 complaints filed against heating and air conditioning companies, compared to 341 in the previous 12 months, an increase of 18%. Inquiries are up as well, there have been 64,407 inquiries for this past 12 month period, compared to the 50,492 for the previous 12 month period, an increase of 27%.


“When searching air conditioning companies, hiring the first company you call or not getting all the details in writing are some common mistakes made by consumers” says Steve J. Bernas, president and CEO of the Better Business Bureau serving Chicago and Northern Illinois. “Often scammers will count on offering ‘free’ air conditioner tune-ups or cleanings, but end up recommending much more costly repairs than needed.”


Additionally, consumers should avoid falling victim to high pressure sales tactics, and look for red flags such as why a company would go door to door during a heat wave when they should have more work than they could handle.


The BBB recommends the following tips when searching for an air conditioning company:


  • Research company background and licensing. Visit www.bbb.org for the Business Review of any company you are considering. This can provide information on its reputation and history of complaints. Ask if its employees are licensed and insured.
  • Compare prices and service packages. Get at least three estimates for any air conditioning replacement, repair or maintenance work. All bids should be in writing and should provide a full description of the services provided and the materials used.
  • Review warranty coverage. Find out if the company offers any type of warranty or guarantee, and make certain you understand the terms and conditions of the coverage. Also be sure to check the warranty on your current air conditioning unit to determine whether any repairs or replacements may be covered.
  • Ask about energy efficiency. Many new cooling units are made to be significantly more energy efficient than older models. Additionally, some units may be eligible for tax credits. Make sure you get the necessary paperwork to cash in on these savings.

For more information on air conditioning repairs, visit www.bbb.org

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Welcome to CopyLine Magazine! The first issue of CopyLine Magazine was published in November, 1990, by Editor & Publisher Juanita Bratcher. CopyLine’s main focus is on the political arena – to inform our readers and analyze many of the pressing issues of the day - controversial or otherwise. Our objectives are clear – to keep you abreast of political happenings and maneuvering in the political arena, by reporting and providing provocative commentaries on various issues. For more about CopyLine Magazine, CopyLine Blog, and CopyLine Television/Video, please visit juanitabratcher.com, copylinemagazine.com, and oneononetelevision.com. Bratcher has been a News/Reporter, Author, Publisher, and Journalist for 33 years. She is the author of six books, including “Harold: The Making of a Big City Mayor” (Harold Washington), Chicago’s first African-American mayor; and “Beyond the Boardroom: Empowering a New Generation of Leaders,” about John Herman Stroger, Jr., the first African-American elected President of the Cook County Board. Bratcher is also a Poet/Songwriter, with 17 records – produced by HillTop Records of Hollywood, California. Juanita Bratcher Publisher

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