March , 2019

Email This Post Email This Post

Chicago, IL – After the initial shock of a car accident, people often find themselves facing stress and confusion over how to get damage fixed. The Better Business Bureau (BBB) suggests drivers know the proper way to handle towing and repair claims after an accident.


“It’s difficult to think clearly after an accident, but it’s vital to get all the facts before saying ‘yes’,” commented Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and northern Illinois.  “When you allow a tow operator to carry your vehicle, you become responsible for the costs. Be mindful that the costs could exceed your coverage.”


The Better Business Bureau offers these towing and repair suggestions to help drivers make sound decisions following an accident:


  • Call your insurance company from the accident scene.
  • Never give permission to a tow operator who arrives unsolicited to take your vehicle.
  • Do not provide a tow truck operator with personal lien holder information.
  • Ensure that the tow truck signage matches the name that you called and is identical to any documentation the tow truck operator provides. 
  • If the truck is not marked, ask for identification. 
  • If in doubt, call the company back to ensure the operator is with the company.

Auto Repairs: 

  • Check the repair shop’s complaint records with your Better Business Bureau at www.bbb.org. The shop you select should have a good track record of resolving any complaints.
  • Get recommendations. Talk to friends and family for recommendations. Ask your auto insurance agent, auto parts salesperson, or other business people you know.
  • Do not pay in full until the repairs are complete.
  • Look for a mechanic with experience working on the same automobile model and make as yours. Seek out a mechanic with good credentials, updated knowledge and skill. Some shops display ASE (Automotive Service Excellence) certification, which indicates the mechanic has met basic standards in a specific technical area. You can also check for shops that participate in the AAA auto service program. But be careful; an ASE test or other certification is not an indication of ethics and integrity.
  • Interview mechanics. Are they willing to answer your questions? Do they convey a positive, professional image? Ask if the technician or shop has experience working on the same model vehicle as yours.
  • Ask the shop for the names of customer references. Then call those references.
  • Look for a shop with a clean and well maintained repair area. 

For more information on finding a tow or car repair service you can trust, visit www.bbb.org 


You can leave a response, or trackback from your own site.

Leave a Reply

You must be logged in to post a comment.

Recent Comments

Welcome to CopyLine Magazine! The first issue of CopyLine Magazine was published in November, 1990, by Editor & Publisher Juanita Bratcher. CopyLine’s main focus is on the political arena – to inform our readers and analyze many of the pressing issues of the day - controversial or otherwise. Our objectives are clear – to keep you abreast of political happenings and maneuvering in the political arena, by reporting and providing provocative commentaries on various issues. For more about CopyLine Magazine, CopyLine Blog, and CopyLine Television/Video, please visit juanitabratcher.com, copylinemagazine.com, and oneononetelevision.com. Bratcher has been a News/Reporter, Author, Publisher, and Journalist for 33 years. She is the author of six books, including “Harold: The Making of a Big City Mayor” (Harold Washington), Chicago’s first African-American mayor; and “Beyond the Boardroom: Empowering a New Generation of Leaders,” about John Herman Stroger, Jr., the first African-American elected President of the Cook County Board. Bratcher is also a Poet/Songwriter, with 17 records – produced by HillTop Records of Hollywood, California. Juanita Bratcher Publisher

Recent Comments

Recent Posts